North Carolina Insurance MVP Insurance Group

	Client Bill of Rights

As Your Insurance Agents, We Agree to do the Following:

Provide considerate and respectful insurance and risk management services.
Only work on your behalf if we have the skills, knowledge and experience necessary to provide excellent service.
Design insurance programs that meet your specific needs, identify loss sources and cost control programs.
Always negotiate the best value (price, coverage and terms) on your behalf.
"Tell it like it is." To be forthcoming with you in all transactions so that you may plan accordingly.
Act on your behalf in the most professional manner possible and conform to all legal and ethical guidelines.
Communicate. That means I will be an active listener, return telephone calls and Email as soon as possible and provide regular case status updates.
Obtain your authorization before binding any coverage on your behalf.
Preserve your confidences and only disclose the information about your business or other matters, to persons on a 'need-to-know' basis.
Remain current on the laws and trends related to your business/industry.
Properly maintain all insurance policies and records related to your account.
Maintain and store your records in a place that is secure from theft and unnecessary access.
Promptly release client files upon demand.

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